When your car breaks down or you are in an accident, you need a tow truck fast. But choosing the wrong operator can cost you hundreds of dollars more than necessary or leave you waiting on the side of the road for hours. Here is what to look for.
Check They Are Licensed
In Queensland, all tow truck operators must be accredited under the Tow Truck Act 2023. This is not optional. An unlicensed operator may not carry proper insurance, which means if your vehicle is damaged during the tow, you may have no recourse. Ask for their accreditation number if you are unsure.
Get a Price Before They Dispatch
A reputable tow truck company will give you an upfront price before they send a truck. If an operator refuses to quote you on the phone or says they will work it out when they get there, that is a red flag. You should know exactly what you are paying before the truck leaves the depot.
Ask About Response Times
In Townsville, a good towing company should be able to reach most urban suburbs within 15 to 25 minutes. If you are on the Bruce Highway or in a more remote area, 30 to 45 minutes is reasonable. Ask for an honest ETA when you call, not a vague promise.
Check If They Operate 24/7
Breakdowns and accidents do not only happen during business hours. Make sure the company you choose actually answers the phone at 2am on a Sunday, not just during the week. A true 24/7 operation has drivers rostered around the clock.
Red Flags to Watch For
- Tow trucks that arrive at accident scenes uninvited. This is called "storm chasing" and is prohibited in Queensland. If a truck shows up without being called, you are under no obligation to use them.
- No upfront pricing. If they will not quote before dispatch, walk away.
- Pressure to use their preferred mechanic. You have the right to choose where your vehicle is taken.
- No written receipt. A licensed operator must provide an itemised invoice on request.
- Excessive storage fees. Ask about daily storage rates before your car goes into their yard.
What Good Looks Like
- Answers the phone quickly at any hour
- Gives you a clear price before dispatching
- Provides an honest ETA
- Licensed and insured
- Lets you choose the drop-off location
- Provides a written receipt
- Treats you with respect when you are already having a bad day
We answer every call, quote every job upfront, and arrive when we say we will.
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Read more about our approach on the about page, or see our transparent pricing.
Frequently Asked Questions
How do I know if a tow truck company is licensed?
All Queensland tow truck operators must be accredited under the Tow Truck Act 2023. You can ask for their accreditation number. If they cannot provide one, do not use them.
Should I get a quote before they come?
Absolutely. Any reputable company will give you an upfront price before dispatching. If they refuse to quote over the phone, call someone else.
What is a reasonable response time in Townsville?
For urban Townsville suburbs, 15 to 25 minutes is reasonable. Highway callouts may take 30 to 45 minutes. Ask for an honest ETA when you call.