Coming back to find your car has been towed from a shopping centre, apartment complex, or private car park is frustrating. Here is what the law actually says about private property towing in Queensland and what your rights are.
Can They Legally Tow My Car?
Yes, in most cases. If you park on private property without authorisation or in breach of clearly signposted conditions, the property owner or occupier can arrange to have your vehicle towed by an accredited tow truck operator. This includes shopping centres, apartment complexes, commercial car parks, and body corporate property.
However, there are rules the property owner and tow truck operator must follow.
Rules the Tow Truck Operator Must Follow
- They must be accredited under the Queensland Tow Truck Act 2023
- They must take reasonable steps to find the vehicle owner before towing
- They cannot tow the vehicle if you return during the loading process
- Maximum fees are regulated by the Queensland Government
- They must provide you with access to your personal belongings inside the vehicle
- They must provide an itemised receipt on request
Maximum Fees for Private Property Towing in QLD
Under the Tow Truck Regulation 2024, maximum charges apply:
- Standard tow from private property: Capped at $299.90
- On-site release (your car is on the truck but has not left yet): Capped at $179.95
- Daily storage fee: Regulated daily rate applies
If a tow truck operator charges more than these amounts, they are breaking the law and you can report them to the Queensland Department of Transport and Main Roads.
What to Do If Your Car Has Been Towed
- Check for signage at the location. If there were no signs warning about towing, you may have grounds to dispute the tow.
- Contact the towing company listed on the signage or call the property manager.
- Pay the release fee to collect your vehicle as quickly as possible. Storage fees accumulate daily.
- Keep all receipts. If you believe the tow was unlawful or the fees were excessive, you can lodge a complaint with Queensland Transport.
This article covers private property towing rules. If you need emergency towing assistance in Townsville, we are available 24/7.
Call 0451 252 501
For more common towing questions, visit our FAQ page.
Frequently Asked Questions
What is the maximum a tow truck can charge for private property towing in QLD?
Under the Tow Truck Regulation 2024, a standard private property tow is capped at $299.90. On-site release is capped at $179.95. Daily storage is capped at $30 per day.
Can they tow my car if there are no signs?
If there was no clear signage warning about towing, you may have grounds to dispute the tow. Keep evidence of the signage situation and lodge a complaint with Queensland Transport if needed.
Can I get my belongings from the car before paying?
Yes. Towing companies must provide you with access to your personal belongings inside the vehicle during reasonable hours, regardless of whether you have paid the release fee.